Privacy Policy

Buena Vida Family Center
Effective Date: 07/09/2025

1. Introduction

At Buena Vida Family Center, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, including our website, phone communications, and text message services.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Emergency contact information
• Health-related information necessary for counseling services
• Communication preferences (including text message consent)
• Payment or insurance information (when applicable)

3. How We Use Your Information

We use your information for purposes such as:

• Scheduling and confirming appointments
• Providing counseling and support services
• Sending reminders or administrative updates (if you opt in to text messages)
• Responding to your inquiries or support requests
• Fulfilling legal or ethical responsibilities as required by law

4. Text Messaging

If you opt in to receive SMS text messages, we will use your mobile number only for administrative purposes, such as appointment reminders or important updates. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or contacting our office. For help, text HELP or contact us directly.

5. Sharing Your Information

We do not sell or rent your information. We only share personal data when:

• Required by law (e.g., court orders, mandatory reporting)
• Needed to prevent harm or respond to emergencies
• With your written consent for referrals or coordination of care

6. Data Protection and Security

We take appropriate administrative, physical, and technical precautions to protect your personal data. While no method is 100% secure, we strive to follow HIPAA and industry best practices to safeguard your information.

7. Your Rights

You have the right to:

• Access or request a copy of your personal information
• Update or correct inaccurate information
• Withdraw consent for communication or services
• Request that we delete your data (when legally permissible)

To exercise these rights, please contact us directly.

8. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website with a revised effective date. Continued use of our services implies your acceptance of any changes.

9. Contact Us

Buena Vida Family Center
1714 South Cooper Street
Arlington, TX 76013
📞 817-376-9841
📧info@buenavidafamilycenter.org